Web development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for development projects (full website development, individual page mockups and smaller development components within a website, etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client, but if a project is canceled, delayed or postponed by the client, then all monies paid will be retained by Eight Hats and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If a client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received from the client in writing.
Unless otherwise provided, you agree that until and unless you notify Eight Hats of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your services, using your credit card or other billing information on file with us. Additional fees may apply for credit card usage.
Any invoice that is outstanding for more than thirty (30) days will result in a late fee, suspension, or termination, of web hosting services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Eight Hats may suspend or terminate your account and pursue the collection costs incurred by Eight Hats, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. Eight Hats will not perform services for customers who have an outstanding balance on their account.
Eight Hats is not responsible for transferring websites from the Eight Hats web servers and reserves the right to charge for any web hosting transfer requests. Upon termination of services Eight Hats will provide all files and account relevant accounts for the operation of the website. Any plugins and licenses provided by Eight Hats will be removed from the website.
If you wish to cancel your services you must notify us by filling out the following cancellation form here.
We will ask the client for credit card, check, or ACH transfer payment info so that we can charge the client for services provided or we will send an invoice so that you can pay with a payment option of your choosing. If you have not opted into autopay, you must submit payment at the time of your receipt of invoice. Any accounts taking 30 days for payment will incur late fees and are subject to suspension of website and cancellation of services.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
When requesting new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. Our support plans are dependent on the scope and size of a website and are quoted on an annual or monthly basis. Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework and specifics of a new client’s website, thus we require annual or monthly maintenance to be paid in full, unless determined otherwise.
Domain Name Purchases
All sales of domain names are final once a domain name has been purchased. Domain names sales require a payment in full before transferring the purchased domain name. If Eight Hats purchases a domain name on your behalf any and all fees associated with your domain name will be billed to you.
Research and Development
Clients need to be responsible for providing us a designed layout or child theme/template. Eight Hats can provide our library of templates and other resources. However, agencies or clients will be responsible for providing or choosing the site’s design, unless agree to pay for Research and Development.
This would also set up a new phase in the project that takes X weeks to complete based on the size of the project or number of unique page designs. Eight Hats can then take the time to find an appropriate template based on provided site examples by the client or agency.
How Refunds Are Processed
If you have paid using your credit card – the money will be transferred back to your credit card account within 30 business days after approval. If you paid using a check or money order, your refund will be returned to you by check.