We are more than happy to answer any questions or provide quotes, tutorials, and consultations. We pride ourselves on a fast response time and frequent communication.
+1 (337) 889-0262
1304 Bertrand Dr, Lafayette, LA 70506
This contact form will directly send to our Service Desk, and is one of the fastest ways to get a response to your inquiries.
Frequently Asked Questions
What does Eight Hats do?
We provide technical website support and web development for private businesses and marketing agencies.
What platforms does Eight Hats support?
Eight Hats supports the WordPress CMS (Content Management System). While we do have experience with other platforms, our primary focus is the WordPress CMS.
Does Eight Hats provide SEO assistance?
We can provide technical SEO assistance in the form of on-site optimization for your website.
Does Eight Hats offer social media marketing services?
No, we do not provide social media marketing services. Eight Hats is focused on website maintenance and support to ensure that your site is performing and functioning properly. While we do not provide these services, we can recommend an agency best suited for your needs.
Does Eight Hats provide SEM (Search Engine Marketing) or PPC (Pay Per Click)?
No, we do not provide SEM or PPC services. Eight Hats is focused on website maintenance and support to ensure that your site is performing and functioning properly. While we do not provide these services, we can recommend an agency best suited for your needs.
Does Eight Hats provide website reports?
Yes, depending on your service plan we will provide monthly reporting to you. Our reporting contains information about updates done to your site, uptime notifications, performance grades, analytics data, and more.
What is the cost of transferring my site to Eight Hats hosting?
There is no cost for transferring sites currently built in WordPress. We will migrate your site onto our hosting for free.
Does Eight Hats provide development and staging sites?
Yes, we provide our customers with a development environment and/or a staging environment whenever requested.
Does Eight Hats offer 24/7 technical support?
Currently we do not offer 24/7 support. Our operating hours are Monday through Friday, 9:00am to 5:00pm CST. However, in the case of an emergency such as a site outage, hacked website, or e-commerce issue, we can be reached outside of business hours via email or phone call.
Can I request changes to my website?
Yes, we provide content changes and updates per your request. Depending on your service plan, you can obtain a varying amount of time allotted for changes to your site.
What are the best ways to contact us for support?
Can you restore my site from a backup copy/roll back to yesterday’s version?
Yes, we keep backups of your site that are generated on a daily basis and can be used to restore your site at your request.
What if an update breaks my site? Does it cost extra to fix it?
No, if your site breaks we will fix it at no additional charge. We also can revert to a pre-update backup of your site. However, websites containing themes and plugins that are no longer supported by the developer will be evaluated and a proposed cost may be included to rebuild or replace the no longer supported software.
What happens if my WordPress plugin is no longer supported?
If your site contains a plugin that is no longer supported, we will help you find an alternative or adequate replacement.
Does your hosting provide an SSL certificate?
Yes, our hosting includes an SSL certificate free of charge. (Notice: wildcard SSL certificates will be an additional charge)
What will Eight Hats do if my website is hacked?
While we hope this never happens, Eight Hats will scan and remove any malware or harmful files while putting measures into place that will stop hackers from trying again at no additional cost to you.