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Here are some questions that we are asked on a regular basis. If your questions are not addressed here, contact us and we will be happy to answer any others you may have.

What does Eight Hats do?

Eight Hats is a complete solutions company that provides website support for marketing firms, small businesses, developers, and the solo marketer.

What services does Eight Hats provide?

Eight Hats provides WordPress hosting, website monitoring, security, performance, reporting, domain management, website/content updates, and customer/developer support.

What platforms does Eight Hats support?

Eight Hats supports the WordPress CMS. While we do have experience with other platforms our primary focus is the WordPress CMS as 30% of all websites are WordPress.

Does Eight Hats provide SEO assistance?

Yes, we provide SEO assistance in the form of on-site optimization for your website.

Does Eight Hats provide staging and development sites?

Yes, we provide our customers with a staging environment and a production environment.

What will Eight Hats do if my website is hacked?

While we hope this never happens. Eight Hats will scan, and remove any malware or harmful files while putting measures into place that will stop hackers from trying again at no additional cost to you.

What are the best ways to contact us for support?

Contacting support is easily done through phone, email, or our live chat.  You can always send an email at any time to [email protected] or from within your WordPress website.

Does your hosting provide an SSL certificate?

Yes, our hosting includes an SSL certificate free of charge. (Notice: Wildcard SSL certificates will be an additional charge)

What if an update breaks my site? Does it cost extra to fix it?

No, if your site breaks we will fix it at no additional charge. However, websites containing themes and plugins that are no longer supported by the developer will be evaluated and a proposed cost may included to rebuild or replace the no longer supported software.

Can you restore my site from a backup site/roll back to yesterday’s version?

Yes, we keep backups of your site on a daily basis that can be restored at your request.

What happens if my WordPress plugin is no longer supported?

If your site contains a plugin that is no longer supported we will help you find an alternative or adequate replacement.

What is the cost of transferring my site to Eight Hats hosting?

Nothing. We will migrate and launch your site on our hosting at no cost to you.

Does Eight Hats offer SMM (Social Media Marketing)?

No, we do not provide SMM Social Media Marketing. Eight Hats is focused on website maintenance and support to ensure that your site is performing and functioning properly. While we do not provide these services we can recommend you to an agency best suited for your needs.

Does Eight Hats provide SEM (Search Engine Marketing) or PPC (Pay Per Click)?

No, we do not provide SEM or PPC services. Eight Hats is focused on website maintenance and support to ensure that your site is performing and functioning properly. While we do not provide these services we can recommend you to an agency best suited for your needs.

Does Eight Hats provide website reports?

Yes, depending on your service plan we will provide monthly reporting to you. The reporting contains information about updates done to your site, uptime notifications, performance grades, analytics data, and more.

Can I request changes to my website?

Yes, we provide content changes and updates per your request. Depending on your service plan you can obtain an hour to unlimited time for changes to your site.

Does Eight Hats support WordPress Multisite?

Eight Hats supports WordPress Multisite and WordPress Multi-network.

Does Eight Hats offer 24/7 technical support?

Currently we do not offer 24/7 support. Our operating hour are Monday thru Friday 9:00am to 5:00pm CST. However, in the case of an emergency such as a site outage, hacked website, or e-commerce issue we can be reached outside of business hours via our chat.

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