Good questions.
Clear answers.

We provide technical website support and web development for private businesses and marketing agencies.

Eight Hats supports the WordPress CMS (Content Management System). While we do have experience with other platforms, our primary focus is the WordPress CMS.

Yes, we provide technical SEO and on-going SEO services for your website.

No, we do not provide social media marketing services. Eight Hats is focused on website maintenance and support to ensure that your site is performing and functioning properly. While we do not provide these services, we can recommend an agency best suited for your needs.

No, we do not provide SEM or PPC services. Eight Hats is focused on website maintenance and support to ensure that your site is performing and functioning properly. While we do not provide these services, we can recommend an agency best suited for your needs.

Yes, depending on your service plan we will provide monthly reporting to you. Our reporting contains information about updates done to your site, uptime notifications, performance grades, analytics data, and more.

Responsive web design is a strategy that ensures a website adjusts and displays correctly on various devices and screen sizes, including desktops, tablets, and smartphones. This approach delivers an optimal user experience across all platforms.

The cost of developing a website can differ based on the project’s scope, the desired features, and the development team’s expertise. It’s advisable to obtain a tailored quote that aligns with your specific needs. As a general guideline, simple single-page brochure-style websites typically start at around $700.

There is no cost for transferring sites currently built in WordPress. We will migrate your site onto our hosting for free.

Yes, we provide our customers with a development environment and/or a staging environment whenever requested.

Our regular operating hours are Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time. For emergencies such as an outage, hacked website, or e-commerce issue, contact us by phone or through the support portal outside business hours. Confirm the emergency arrangements included in your plan.

Yes, we provide content changes and updates per your request. Depending on your service plan, you can obtain a varying amount of time allotted for changes to your site.

Create a ticket through our support portal, call (337) 889-0262, or use our contact page. You can also use the Eight Hats link in your WordPress dashboard where it is available.

Yes. We can restore an available backup at your request. Backup frequency and retention depend on your hosting plan; contact our team to review the available restore points.

No, if your site breaks we will fix it at no additional charge. We also can revert to a pre-update backup of your site. However, websites containing themes and plugins that are no longer supported by the developer will be evaluated and a proposed cost may be included to rebuild or replace the no longer supported software.

If your site contains a plugin that is no longer supported, we will help you find an alternative or adequate replacement.

Yes, our hosting includes an SSL certificate free of charge. (Notice: wildcard SSL certificates will be an additional charge)

For websites covered by our hosting care, we investigate, scan for harmful files, and remove identified malware. We also review measures to reduce the risk of another incident. Contact our team to confirm your plan’s coverage and the recovery steps.

Yes! We offer full e-commerce hosting and support.

We audit loading, responsiveness, layout stability, and page assets to identify the main bottlenecks. Work can include image sizing and compression, CSS and JavaScript improvements, caching, font loading, and server or CDN settings. We test the agreed changes on mobile and desktop.

We agree on targets after reviewing the website and testing conditions. PageSpeed scores can vary with hosting, third-party scripts, page content, and the test run. We measure loading, responsiveness, and layout stability alongside the score and confirm achievable targets in your proposal.

We work with WordPress and page builders. We review their CSS, JavaScript, caching, and plugin behavior as part of the audit and test changes against the existing design and functionality.

No—our goal is to improve performance without compromising design or core functionality. We optimize behind the scenes (assets, code, server settings) and test across devices and browsers to ensure visual fidelity and functional integrity remain intact.

That’s covered—especially under our Elite plan which includes automatic cache purges and periodic re-optimization (every 3 days) so new content and pages stay performant. If you add many new pages, assets, or a new site section, we recommend notifying us so we can ensure the optimization strategy scales accordingly.

We use benchmark tools like Google PageSpeed Insights and GTmetrix before and after the optimization. You’ll receive performance reports showing metrics such as page load time, first contentful paint, resource sizes, etc. We also provide ongoing monitoring (depending on plan) so you can track improvements over time.

Fast page load times directly impact user experience (fewer frustrations, fewer drop-offs) and search engine rankings—sites that load quickly tend to rank higher in search results. Also, improved performance can increase conversions, boost customer satisfaction, and help you maintain a competitive edge.

The timeline depends on the scope of your website (number of pages, number of media assets, complexity of platform or site builder). After our audit, we’ll provide an estimated timeline tailored to your site. For smaller sites, improvements can often be seen within days; for larger, more complex sites, it may take longer.

Not always—but sometimes hosting or server configuration is a major bottleneck. As part of our audit we check server and hosting performance (response time, HTTP/2, CDN integration, etc.). If your hosting environment is limiting performance, we’ll advise on necessary enhancements or a better plan.

The plans differ in the amount of custom page and image optimization, re-optimization frequency, reporting, and ongoing support. See the current performance plans and confirm the pages, features, and targets included in your proposal.

Use our contact form or call the office. We’ll review your website, discuss the goals, and recommend an audit or scoped optimization project.

Yes. Eight Hats is based in Lafayette, Louisiana, and supports local businesses as well as clients in other markets. Local work focuses on accurate business details and service information relevant to the areas you actually serve.

Technical changes can be implemented quickly, while search engines may take time to recrawl pages and reassess results. Competition, site history, and the scope of work affect progress. We establish a baseline and review results over time.

No. Rankings are determined by search engines and vary by query, location, and competition. We focus on useful content, sound technical implementation, and measurable business outcomes.

Yes. We provide white-label website development and SEO services for agency partners. Agency partners save 20% on additional services; contact us to discuss the scope and applicable services.

The work overlaps. SEO supports discovery and relevance in search; GEO also considers whether content gives clear answers and accurately explains the business for AI-assisted experiences. A separate layer of special AI markup is not a requirement for Google’s AI search features.

No. Search and AI platforms choose which sources to show, and their answers can change. We can improve content and technical readiness, but cannot guarantee rankings, citations, or inclusion in a particular answer.

Not necessarily. Many improvements can be made to existing service pages, navigation, FAQs, and technical settings. We review your current website before recommending a rebuild.

We agree on the services and customer questions that matter, establish a baseline, and review evidence such as organic search activity, inquiries, and observed AI citations. A sample of AI answers is a snapshot rather than a complete measure of visibility.

We assess the supported APIs and official integrations, confirm account permissions, and agree on the data and actions that should move between systems. Third-party subscriptions and platform limits may apply.

We plan the administration screens and documentation around the people using them. Training, handover, hosting, and ongoing maintenance can be included in the agreed scope.

Pricing depends on the workflow, integrations, data, testing, and support requirements. Share the current process and desired result so we can define a scope and provide a project estimate.

At Eight Hats, we understand the specific needs of marketing agencies. Our hosting solutions are tailored to provide reliability, security, scalability, and performance—all critical for delivering top-notch digital experiences. From agency-specific hosting services to white label hosting, we offer flexible and customized packages to help you serve your clients better.

Agency hosting can include server management, backups, security monitoring, software updates, and technical support. We agree on the hosting plan, support hours, responsibilities, and client communication arrangements before onboarding.

Yes! Our white label hosting for marketing firms allows you to offer our premium hosting services under your own brand. You get the benefits of our reliable infrastructure while maintaining your brand’s identity in front of your clients.

Eight Hats provides white-label development, hosting, and website support so your agency can bring technical work into its client service workflow. We agree on branding, roles, communication, and scope. Ask us about current agency rates and applicable discounts.

For covered websites, we investigate, scan for harmful files, remove identified malware, and review measures to reduce repeat incidents. Contact us to confirm your client’s hosting coverage and recovery plan.

Our bulk hosting discount is designed for agencies that host multiple client websites. The more websites you host with us, the greater the discount you receive. This tiered pricing structure helps you save more as you scale, making it cost-effective for agencies managing numerous client sites.

Agency hosting uses measures such as SSL certificates, firewalls, malware scanning, backups, and account access controls. The exact configuration and backup schedule depend on the chosen plan. No hosting environment can eliminate every security risk.

Yes. We review the number of client sites, expected traffic, storage, and performance requirements, then recommend an appropriate hosting setup. Capacity changes and migration work are planned around your agency’s needs.

Yes. We review the number of client sites, expected traffic, storage, and performance requirements, then recommend an appropriate hosting setup. Capacity changes and migration work are planned around your agency’s needs.

Getting started is simple! Just contact us to discuss your specific needs, and we’ll help you choose the best hosting package for your marketing agency. Our team will guide you through the onboarding process and ensure a seamless transition to Eight Hats.

We agree on review and publishing permissions during onboarding. Ask us to explain which actions require approval and how changes will be checked for your site.

We start by reviewing the website, its plugins and builder, and the available access. We confirm compatibility and the scope before connecting or changing the site.

AI Alchemist setup and ongoing work are scoped with Eight Hats. Contact us to confirm availability, pricing, and how it relates to your existing hosting or support plan.

We review the tools you already use, their available integrations or APIs, and the access they require. Compatibility and scope are confirmed before implementation. Third-party subscriptions and usage costs are identified in the proposal.

That depends on the workflow you approve. We can prepare drafts for review and add handoff or approval steps. Publishing, sending, and other actions are agreed as part of the design rather than assumed.

Before connecting a system, we agree on the information it can use, who can access it, the relevant vendor settings, and retention requirements. Public website knowledge and internal business documents can require different access controls.

Projects are quoted around the agreed scope and setup work. Ongoing management can be included as a separate monthly service where appropriate. Platform fees, usage costs, and support responsibilities are set out before work begins.

These services help your business answer questions and carry out work. AI search optimization (GEO) focuses on how clearly your website information can be discovered and understood. Our AI Alchemist page explains the separate website optimization platform.