Eight Hats Terms & Conditions

1. Quality Assurance

  • Clients are responsible for verifying and approving all work before deployment unless they have contracted Eight Hats for development services that explicitly include Quality Assurance (QA).
  • Eight Hats is not responsible for errors, broken features, or unexpected behavior resulting from client-made changes after delivery.
  • Any post-deployment fixes due to client modifications will be billed at our standard hourly rate.

2. Service Limitations & Prohibited Uses

By using Eight Hats’ services, you agree not to:

  • Use hosting or managed services for illegal, infringing, or malicious activities.
  • Use hosting services for cryptocurrency mining, botnet operations, or spam-related activities.
  • Alter core configurations of hosted sites in ways that could cause security vulnerabilities.
  • Violate any state, federal, or foreign laws or regulations.
  • Infringe on any intellectual property rights.
  • Publish, host, or transmit defamatory, slanderous, threatening, harassing, or discriminatory content.
  • Use hosting services in connection with unlawful contests, gambling, pyramid schemes, or chain letters.
  • Create a false identity for the purpose of misleading others.
  • Host TOR exit nodes.
  • Use autodialers or VOIP-based robocalling software.
  • Disclose sensitive personal information of others.
  • Distribute malware, spyware, adware, or malicious code.
  • Send spam or bulk unsolicited messages.
  • Interfere with or disrupt any service or network.
  • Resell, share, or publish Eight Hats credentials or access.

3. Support & Service Expectations

  • Support is provided exclusively to active Care Plan subscribers.
  • Support services do not cover:
    • Custom development requests.
    • Troubleshooting third-party software outside our standard scope.
    • Fixing errors caused by client or third-party modifications.
    • Guaranteed resolution of inherited development work.
  • Support is provided in English only and must be requested via designated channels.

4. Security & Data Protection

  • Clients are responsible for maintaining strong passwords and best security practices.
  • Eight Hats is not liable for security breaches resulting from weak passwords, unauthorized access, or unapproved third-party software.
  • In the event of a security breach, Eight Hats will take reasonable mitigation steps but cannot guarantee full data recovery beyond retained backups.

5. Hosting & Data Management

  • Hosting services include regular backups with a 30-day retention period.
  • Clients managing their own DNS settings must notify Eight Hats of changes to avoid service interruptions.
  • Eight Hats is not responsible for downtime caused by:
    • Third-party hosting providers, ISPs, or external services.
    • Client-modified DNS settings or domain expirations.

6. Payment, Fees, and Refunds

  • All service fees are billed in advance on a monthly or annual basis.
  • If payment is not received by the due date, Eight Hats reserves the right to suspend services without further notice. Suspension may include disabling hosting and related services, which may result in temporary website unavailability until the account is brought current.
  • Refunds are only available for prepaid services canceled within 7 days of payment, excluding custom development work.
  • If a client terminates services, Eight Hats is not responsible for transferring or restoring data beyond the backup retention policy.

7. Legal Compliance & Liability

7.1 Client Responsibility for Legal Compliance

Clients are solely responsible for ensuring their website, content, tracking technologies, and business practices comply with applicable laws and regulations.

  • Privacy and data protection laws
  • Accessibility requirements
  • Intellectual property laws
  • Consumer protection and advertising regulations
  • E-commerce and industry-specific compliance requirements

Eight Hats provides technical services only and does not provide legal advice. Any guidance or recommendations are for informational purposes only and should not be considered legal advice.

7.2 Disclaimer of Warranties

All services are provided “as is” and “as available.” Eight Hats disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

7.3 Limitation of Liability

To the maximum extent permitted by applicable law:

The Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of revenue, profits, data, business opportunities, goodwill, or anticipated savings, regardless of the theory of liability and even if advised of the possibility of such damages.

The Company shall not be liable for:

  • Any claims, penalties, or regulatory actions arising from Client content, data handling practices, marketing claims, or business operations
  • Service interruptions or outages caused by hosting providers, infrastructure providers, DNS services, internet service providers, force majeure events, or cyberattacks
  • Failures, errors, delays, or damages caused by third-party services, plugins, APIs, payment processors, shipping carriers, analytics tools, or software integrations

In no event shall the Company’s total aggregate liability arising out of or related to the Services exceed the total fees paid by the Client to the Company during the twelve (12) months preceding the event giving rise to the claim.

Nothing in this Agreement shall exclude liability that cannot be excluded under applicable law.

7.4 Governing Law

These terms are governed by the laws of the State of Louisiana. Disputes shall be resolved in Louisiana courts.

8. Changes to Terms & Conditions

  • Eight Hats reserves the right to update these terms at any time.
  • Clients will be notified of material changes at least 30 days in advance.
  • Continued use of services constitutes acceptance of revised terms.

9. Contact & Communication

Support & Service Requests

Billing & Accounting

Response Times

  • Support requests are typically addressed within 4 hours during business hours (9–5 CST).
  • Urgent requests are prioritized based on severity.
  • Billing and sales inquiries are typically addressed within 1 week.